SHIPPING & RETURNS

Delivery

Delivery charges will be applied in addition to the prices for the items you are purchasing and in personal coordination through info@hidas.net. The amount of the delivery charge will depend on the destination address. Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes.

 

Please contact info@hidas.net for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information. 

 

We will make every effort to deliver your order within estimated time which was decided upon personal coordination. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods. We are unable to deliver on public holidays of all religions, on these dates, delivery will take longer than usual. Please allow an extra working day for each of these days when calculating the estimated delivery date and when choosing your delivery option.

 

Returns

If you wish to return an item you bought please send an email to: info@hidas.net with the item’s name and the order number - and we will contact you within 3 business days. Items purchased from HÍDAS will be eligible for a full refund as long as the item is returned within 30 days of purchase. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

 

Returns costs will be the customer's responsibility. If you would like to get a store credit for the returned item, please iIndicate so in an email sent to info@hidas.net. Please make sure you include your order number and the name of the item you would like to return. 

Once your item arrives in our facility - your refund will be issued. Refunds can take 1-3 business days to be shown on your credit card account. This action will vary between your financial institutions.

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